Terms and Conditions for Services

1. Applicability

These terms and conditions for services (these “Terms”) are the only terms that govern the provision of services by Jewish Outreach Works dba Chabad Concierge (“Chabad Concierge”) to you (“Customer”). The accompanying order confirmation (the “Order Confirmation”) and these Terms (collectively, this “Agreement”) comprise the entire agreement between the parties and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, and communications, both written and oral. In the event of any conflict between these Terms and the Order Confirmation, these Terms shall govern, unless the Order Confirmation expressly states that the terms and conditions of the Order Confirmation shall control. These Terms prevail over any of Customer’s general terms and conditions regardless of whether or when Customer has submitted its request for proposal, order, or such terms. Provision of services to Customer does not constitute acceptance of any of Customer’s terms and conditions and does not serve to modify or amend these Terms.

2. Services

2.a Chabad Concierge shall provide the services to Customer as described below (the “Services”) in accordance with these Terms.

Virtual Assistant (VA) Services (also referred to as “Delegation Kickstart” or “Legacy VA Services”): Chabad Concierge shall assign a qualified Virtual Assistant (the “Virtual Assistant”) to perform such services as may be required by the Customer, as mutually discussed and agreed upon. The Chabad Concierge Virtual Assistant shall carry out their designated responsibilities in alignment with the needs of the Customer and the scope of the engagement.

Executive Partner Services: For Customers seeking strategic, high-level support, Chabad Concierge offers the Executive Partner tier. This service includes a premium dedicated Virtual Assistant working in close coordination with a Relationship Manager to deliver integrated operational support. Engagement terms for Executive Partner Services are governed by the commitment structure outlined in Section 4.

Flex Project VA Services: Chabad Concierge also offers project-specific services (“Flex Project VA Services”) provided by seasoned Virtual Assistants. These services include, but are not limited to, website updates, CRM updates, data input, data cleanup, donation receipt processing, QuickBooks cleanup, and creation of Canva graphics templates. This service is project-based, meaning it is intended for specific tasks rather than ongoing personal assistance.

2.b Statement of Work and Proposal SupremacySpecific onboarding procedures, service expectations, deliverables, and timelines may be outlined in a separate signed proposal or Statement of Work (SOW) provided to the Customer. In the event of any conflict between the Terms herein and the provisions of a signed proposal or SOW, the terms of the signed proposal or SOW shall prevail for that engagement.

2.c Virtual Assistants assigned by Chabad Concierge to Customer shall perform their designated duties on any business day, specifically Monday through Friday, unless agreed upon otherwise.

2.d Customer agrees not to contact Virtual Assistants except for the purpose of performing work on behalf of the organization he or she represents or for personal tasks. Virtual Assistants may only serve Customers affiliated with the same organization and shall not be engaged for tasks related to different organizations.

3. Performance

This section applies to all Chabad Concierge service tiers, including the Executive Partner and Delegation Kickstart packages. Customers enrolled in legacy service arrangements shall remain subject to the time-off and billing expectations applicable at the time of their engagement, unless and until such terms are formally updated by Chabad Concierge.

a. Time Off EntitlementVirtual Assistants (VAs) are entitled to up to ten (10) paid vacation days per calendar year, in addition to major Jewish holidays (excluding Chol Hamoed). Vacation days are prorated for part-time schedules and reflect the VA’s usual daily shift duration. This entitlement applies to all standard VA service tiers, including Executive Partner and Delegation Kickstart.

Clients on legacy packages are not subject to this vacation day policy and shall continue under the time-off expectations previously in place, unless and until updated by Chabad Concierge.

Vacation days are granted on a calendar-year basis and do not roll over into subsequent years. Unused vacation days do not accrue beyond the calendar year in which they are granted and have no cash value.

b. Time-Off Communication Practices

Chabad Concierge endeavors to uphold professional human resource standards regarding time-off communication. Virtual Assistants are instructed to provide timely advance notice of all planned absences and to coordinate such absences with both the Customer and Chabad Concierge to ensure minimal disruption to workflow and service continuity. While Chabad Concierge takes reasonable measures to ensure that Virtual Assistants follow proper communication protocols, the Customer acknowledges that unplanned or unnotified absences (e.g., due to illness) may occasionally occur.

c. Substitute VA Option

If the Customer wishes to maintain service continuity during a VA’s approved time off, Chabad Concierge may offer a substitute VA, subject to availability and operational feasibility. Substitute VAs will be billed at a standard rate of thirteen dollars and fifty cents ($13.50) per hour for the same weekly hours as the original VA’s service plan. For example, if the regular VA is scheduled for thirty (30) hours per week, the substitute will be billed for thirty (30) hours at the substitute rate.

Substitute VA coverage is offered as a value-added service and is not guaranteed. The Customer acknowledges that substitute VAs may not possess the same level of familiarity with the Customer’s systems or workflow as the assigned VA, and expectations should be appropriately aligned to reflect the nature of temporary coverage.

d. Absences Beyond Standard Time Off

If a Virtual Assistant takes time off beyond their designated vacation allowance, and no substitute VA was agreed upon and provided, Chabad Concierge will not bill the Customer for the unworked hours. Additionally, hours missed due to planned or unplanned leaves will not be added to a Virtual Assistant’s work hours upon return, unless mutually agreed upon between the Virtual Assistant and the Customer. Any agreements regarding makeup hours shall be communicated and documented accordingly.

e. Flex Project VA Services

Flex Project services will reasonably commence within 24–48 hours of receiving clear instructions via WhatsApp or another designated channel. Hours purchased under the Flex Project VA Services expire one (1) year from the date of purchase.

4. Engagement Terms and Termination

Chabad Concierge offers multiple tiers of Virtual Assistant (VA) services, each with distinct engagement structures and termination requirements:

a. Executive PartnerThe Executive Partner tier entails a strategic, high-commitment engagement designed to deliver deeper outcomes through close collaboration. By enrolling, the Customer agrees to a minimum commitment of three (3) consecutive months. During this period:

No refunds will be issued for early termination within the initial three-month term.

After the initial commitment, the engagement converts to a month-to-month basis.

Termination of the service requires thirty (30) days’ written notice following the initial term.

This structure supports the continuity and strategic effectiveness of the Executive Partner relationship.

b. Delegation Kickstart and Legacy VA ServicesFor the Delegation Kickstart tier, customers must provide thirty (30) days’ written notice to cancel or suspend services.

Clients on legacy VA packages (those who entered prior to the implementation of updated terms) may continue to cancel with fourteen (14) days’ written notice, until such time as these Terms and Conditions are otherwise updated by Chabad Concierge.

c. General ProvisionsTermination notices must be submitted in writing and acknowledged by Chabad Concierge to be considered valid.Chabad Concierge reserves the right to suspend or terminate services for cause, including non-payment, breach of terms, or inappropriate conduct.Termination or disruption due to circumstances beyond either party’s reasonable control shall be governed by Section 17 (Force Majeure).

5. Customer’s Obligations

Customer shall cooperate with Chabad Concierge in all matters relating to the Services and provide necessary access to Customer’s systems for the purposes of performing the Services. Additionally, for Flex Project VA Services, Customers must provide clear and detailed instructions to the VAs for the tasks requested under Flex Project VA Services via the agreed upon channel of communication.

6. Customer’s Acts or Omissions

If Chabad Concierge’s performance of its obligations under this Agreement is prevented or delayed by any act or omission of Customer or its agents, subcontractors, consultants, or employees, Chabad Concierge shall not be deemed in breach of its obligations under this Agreement or otherwise liable for any costs, charges, or losses sustained or incurred by Customer, in each case, to the extent arising directly or indirectly from such prevention or delay.

7. Change Orders

Virtual Assistant (VA) Services (including Delegation Kickstart and Legacy VA Services):If either party wishes to change the scope or performance of the Services, it shall submit details of the requested change to the other party in writing.

Customers on the Delegation Kickstart tier must provide thirty (30) days’ written notice to downgrade, suspend, or cancel services.

Legacy clients (those enrolled prior to the implementation of updated Terms) may continue to provide fourteen (14) days’ written notice unless and until these Terms are otherwise updated by Chabad Concierge.

Upgrades to the service may be requested at any time and can be implemented immediately without formal notice.

Executive Partner Services:Changes to the scope of work may be requested in writing and will be considered based on available capacity and alignment. Cancellations are governed by the terms outlined in Section 4. Following the three-month minimum commitment, Customers must provide thirty (30) days’ written notice to cancel. Upgrades to Executive Partner services (e.g., additional hours or expanded scope) may be implemented immediately upon mutual agreement.If a VA switch becomes necessary for an Executive Partner engagement, Chabad Concierge will manage the transition internally, including onboarding, training, and integration of the new VA into the existing structure. The Customer acknowledges that successful onboarding requires collaboration and time investment on their part — including providing role-specific information, clear expectations, and appropriate access. A smooth transition is best achieved through joint collaboration between Chabad Concierge and the Customer.

Flex Project VA Services:Flex Project hours are purchased as needed, with a minimum purchase of ten (10) hours. These hours are non-refundable and expire one (1) year after purchase. No changes or refunds will be made for purchased hours. Any changes to the scope of Flex Project VA Services can be implemented immediately without formal notice by communicating with customer support.

8. Fees and Expenses; Payment Terms

In consideration of the provision of the Services by Chabad Concierge and the rights granted to the Customer under this Agreement, the Customer shall pay the fees as outlined in the applicable proposal, Statement of Work, or Services plan.

VA Services (including Delegation Kickstart and Legacy VA Services):Customer agrees that Chabad Concierge may bill for hours of service based on the Customer’s selected service tier, with the pricing and scope defined in the corresponding proposal or work order. Virtual Assistants shall keep a timesheet of hours worked, which will serve as a reference for billing. If there are any discrepancies or concerns regarding time tracking, the Customer agrees to notify Chabad Concierge in writing.

Billing for VA Services will occur on a monthly basis, unless otherwise agreed upon. Legacy clients on biweekly billing cycles may continue under their existing arrangements. Charges will be applied automatically to the credit card provided by the Customer. All payments must be made in U.S. dollars. In the event of failed payment collection, Chabad Concierge reserves the right to suspend service until payment is received in full.

Executive Partner Services:Executive Partner services are billed monthly at the standard rate outlined in the applicable proposal or Statement of Work. The Customer shall maintain a valid payment method on file. Payment is due in full each month in advance, unless otherwise stated. Late or failed payments may result in service suspension until resolved.

Substitute VA Services: 

When a substitute Virtual Assistant is provided during a primary VA’s approved absence, billing will reflect a rate of thirteen dollars and fifty cents ($13.50) per hour for the same weekly allocation as the Customer’s existing package. This charge applies separately and will be processed under the same billing schedule as regular services.

Flex Project VA Services:Flex Project VA Services are billed at $25 per hour, with a minimum package of ten (10) hours ($250). Customers who purchase a package of twenty (20) hours will receive an additional two (2) hours at no extra cost. These hours are non-refundable and expire one (1) year from the date of purchase. Billing is processed upon purchase, and services commence once confirmation is received. All changes to Flex Project scope are handled through direct communication with customer support.

Chabad Concierge reserves the right to adjust service pricing in response to market conditions, cost changes, or business developments. Any such changes will be communicated to the Customer in writing at least thirty (30) days in advance and will not affect any pricing already agreed upon in a signed, active proposal or Statement of Work during its stated term.

Additional Fees and Services:

In addition to the standard fees outlined herein, Customer may incur additional charges for optional services provided by Chabad Concierge beyond the scope of the base engagement. These may include, but are not limited to, supplemental staffing, consulting, training, or other specialized support. All such fees shall be communicated to the Customer in advance and billed in accordance with the terms set forth in the applicable proposal, service order, or written confirmation.

9. Taxes

Customer shall be responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state, or local governmental entity on any amounts payable by Customer hereunder.

10. Intellectual Property

All intellectual property rights, including copyrights, patents, patent disclosures and inventions, trademarks, service marks, trade secrets, know-how and other confidential information, trade dress, trade names, logos, corporate names, and domain names, together with all of the goodwill associated therewith, derivative works and all other rights (collectively, “Intellectual Property Rights”) in and to all documents, work product, and other materials that are prepared by or on behalf of Chabad Concierge in the course of performing the Services, including any items identified as such in the Statement of Work (collectively, the “Deliverables”) shall be owned by Customer. Chabad Concierge shall retain all Intellectual Property Rights in pre-existing Chabad Concierge materials and any materials created internally for its own use.

11. Confidential Information

All non-public, confidential, or proprietary information of Chabad Concierge, including, but not limited to, trade secrets, technology, information pertaining to business operations and strategies, and information pertaining to customers, pricing, and marketing (collectively, “Confidential Information”), disclosed by Chabad Concierge to Customer, whether disclosed orally or disclosed or accessed in written, electronic, or other form or media, and whether or not marked, designated or otherwise identified as “confidential,” in connection with the provision of the Services and this Agreement is confidential, and shall not be disclosed or copied by Customer without the prior written consent of Chabad Concierge. Confidential Information does not include information that is (i) in the public domain; (ii) known to Customer at the time of disclosure; or (iii) rightfully obtained by Customer on a non-confidential basis from a third party. Customer agrees to use the Confidential Information only to make use of the Services and Deliverables. Chabad Concierge shall be entitled to injunctive relief for any violation of this Section.

12. Representation and Warranty

(a) Chabad Concierge represents and warrants to Customer that it shall perform the Services using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and shall devote adequate resources to meet its obligations under this Agreement.

(b) Chabad Concierge shall not be liable for a breach of the warranty set forth in Section 12(a) unless Customer gives written notice of the non-conforming Services, reasonably described, to Chabad Concierge within fourteen (14) days of the time when Customer discovers or ought to have discovered that the Services were non-conforming.

(c) Subject to Section 12(b), Chabad Concierge shall, in its sole discretion, either:

Arrange for re-performance of such Services; or

Credit or refund the price of such Services at the pro rata contract rate.

(d) The remedies set forth in Section 12(c) shall be the Customer’s sole and exclusive remedy and Chabad Concierge’s entire liability for any breach of the limited warranty set forth in Section 12(a).

13. Disclaimer of Warranties 

EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 11(a) ABOVE, CHABAD CONCIERGE MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE SERVICES, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. 

14. Limitation of Liability 

IN NO EVENT SHALL CHABAD CONCIERGE BE LIABLE TO CUSTOMER OR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR LOSS OF DATA OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT CHABAD CONCIERGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL CHABAD CONCIERGE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS PAID TO CHABAD CONCIERGE PURSUANT TO THIS AGREEMENT IN THE ONE MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Termination for Cause or Insolvency

In addition to any remedies that may be provided under this Agreement, Chabad Concierge may terminate this Agreement with immediate effect upon written notice to Customer, if Customer becomes insolvent, files a petition for bankruptcy, or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization, or assignment for the benefit of creditors. Chabad Concierge or Customer may terminate this Agreement for any reason whatsoever, upon fourteen (14) days written notice to the other party.

Termination for convenience, including cancellation or suspension of Services, shall be governed by the tier-specific engagement terms outlined in Section 4.

16. Waiver

No waiver by Chabad Concierge of any of the provisions of this Agreement is effective unless explicitly set forth in writing and signed by Chabad Concierge. No failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement operates or may be construed as a waiver thereof. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

17. Force Majeure

Neither party shall be liable or deemed in default for any failure or delay in performance under this Agreement, if and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the impacted party (“Force Majeure Events”). Such events include, but are not limited to: acts of God; flood, fire, earthquake, explosion, or other natural disasters; epidemics or pandemics; war, invasion, or hostilities (whether declared or not); terrorist threats or acts; riot or other civil unrest; governmental orders or restrictions; embargoes; strikes, labor stoppages or slowdowns, or other industrial disturbances; power or internet outages; and other similar events beyond the reasonable control of either party.

The party affected by a Force Majeure Event (the “Impacted Party”) shall provide written notice to the other party within fourteen (14) days of becoming aware of such event, detailing the nature and anticipated duration of the delay. The Impacted Party shall use diligent efforts to mitigate the effects of the Force Majeure Event and resume full performance as promptly as practicable.

If the Force Majeure Event continues for a period of fourteen (14) consecutive days without resolution, either party may initiate termination of this Agreement by providing an additional fourteen (14) days’ written notice to the other party.

In addition, if a Force Majeure Event materially impairs either party’s ability to continue with the engagement, either party may initiate cancellation by providing fourteen (14) days’ written notice, notwithstanding the standard notice requirements under Section 4. This cancellation right shall apply solely in the context of Force Majeure and shall not be construed as modifying standard engagement terms under normal conditions.

Chabad Concierge shall not be held liable for performance delays arising during the Force Majeure period, particularly where such delays are attributable to the Customer’s inability to participate in onboarding, training, feedback cycles, or other responsibilities essential to the delivery of services. Billing obligations shall continue throughout the Force Majeure period unless otherwise agreed to in writing by both parties. However, in cases where Chabad Concierge is materially unable to deliver services due to a Force Majeure Event, Chabad Concierge may, at its discretion, offer prorated credits or service extensions.

18. Assignment 

Customer shall not assign any of its rights or delegate any of its obligations under this Agreement without the prior written consent of Chabad Concierge. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves Customer of any of its obligations under this Agreement.

19. Relationship of the Parties

The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

It is understood and agreed that the Virtual Assistants assigned by Chabad Concierge to work with Customer under this Agreement are personnel of Chabad Concierge and are not employees of the Customer. Therefore, the Customer shall not be liable for the payment of wages or benefits to such Virtual Assistants.

Customer agrees not to solicit, recruit, hire, or engage any Virtual Assistant provided by Chabad Concierge — either directly or indirectly — at any time, including after the termination of this Agreement, for any purpose that bypasses Chabad Concierge. This includes engagement by third parties, independent projects, or other arrangements intended to circumvent the relationship with Chabad Concierge.

Additionally, the Customer agrees not to use any Virtual Assistant provided by Chabad Concierge to support or participate in the recruitment, onboarding, or management of overseas personnel or remote workers outside the scope of the services defined by this Agreement.

20. Governing Law 

All matters arising out of or relating to this Agreement are governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of California. 

21. Submission to Jurisdiction

 Any legal suit, action, or proceeding arising out of or relating to this Agreement shall be instituted in the federal courts of the United States of America or the courts of the State of California in each case located in the City of Los Angeles and County of Los Angeles, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding.

22. Notices

All notices, requests, consents, claims, demands, waivers, and other communications under this Agreement (each, a “Notice”) shall be in writing and addressed to the parties at the addresses set forth in the applicable Order Confirmation or to such other address or email designated in writing by the receiving party.

Notices may be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), email, or certified or registered mail (return receipt requested, postage prepaid). Operational and service-related communications may also be delivered via platforms such as WhatsApp, provided such usage has been mutually acknowledged.

Except as otherwise stated in this Agreement, a Notice is effective only: (a) upon confirmed receipt by the receiving party; and (b) if the sending party has complied with the delivery method requirements of this Section.

23. Severability

If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

24. Survival

Provisions of these Terms which by their nature should apply beyond termination or expiration shall survive, including but not limited to: Confidentiality, Intellectual Property, Fees and Payment Terms, Governing Law, Submission to Jurisdiction, Limitation of Liability, and Survival.

25. Amendment and Modification

This Agreement may only be amended or modified in a writing which specifically states that it amends this Agreement and is signed by an authorized representative of each party.